How does it work?
Order: Book your Pocket Mobile Wi-Fi on the VisitBritain Shop and receive a voucher by email (within 2 working days). Airport pick-ups are only available if booked at least 3 working days before your rental start date.
Collect: Collect for free on arrival at London's Heathrow Airport or at London Paddington Station. You must bring your voucher with you along with your ID (passport) in order to collect your Mobile Wi-Fi.
Connect: No set-up required. Simply connect the Mobile Wi-Fi to a laptop, smartphone, tablet or any other Wi-Fi enabled device and use the Internet wherever you want.
Return: Upon the end of the rental date, post back with the included pre-paid envelope or drop off at the collection point (Please retain the confirmation of return after handing back the device).
Each Mobile Wi-Fi device comes with a set of instructions explaining step-by-step the connection process. There is also a 24/7-customer service available through email (email@example.com) or phone (0808 189 6554).
What exactly will I receive?
- Mobile Wi-Fi – a Wireless modem (fully charged)
- UK charger
- USB lead to connect to PC
- Instruction cards
- Pre-paid padded return envelope
The rental period will commence from the day of collection.
Simply chose your device rental period from the options below and indicate your collection point.
Options available are:
- Heathrow airport: T1, T3, T4 or T5.
- London Paddington Station - Excess Baggage Company Desk (platform 12, 0500-2300). Follow signs to Left Luggage.
USA roaming charges amount to £11.50 per MB. Canada roaming charges amount to £9.00 per MB. Australia roaming charges amount to £8.86 per MB. European roaming charges amount to £3.88 per MB. With tep, you only pay £0.05 per MB.
Fair Usage Policy
The following fair usage limit applies to UK rentals: 150 MB per day rented.
In the event of over-consumption, TEP will make an effort to remind the Customer of their allowance, and bill the Customer at the end of the rental period accordingly. It is up to the Customer to monitor that consumption does not surpass said limits, and tep takes no responsibility for over-usage which result in surcharges. Pocket WiFi devices display the exact data usage since being turned on, and is thus transparent for the Customer. 150MB is enough for 750 emails or viewing 500 web pages. Video could be 20 minutes, depending on the quality.
You must return the Equipment before your departure. All returns should be returned by the local mail service or other generally recognized courier service in accordance with our shipping instructions, and postmarked no later than one (1) day following your Rental End Date
When booking your tickets, certain dates may be unavailable and will be shown on the calendar with a grey background.
To place an order add the required quantity to the box below and click on Add to Shopping Basket.
Please complete the following:
I have recently returned from the United Kingdom during which time I made use of the mobile wi-fi. I was more than satisfied with my decision to hire the unit as it enabled me to keep in contact with my family, Australian news, my accounts and a host of other things. I was more than satisfied with my decision to hire and with the performance provided. I will definitely recommend hiring of the wi-fi to others. Keith Lyons, Australia
The device worked 100% of the time and I traveled from The Cotswolds, all over Dorset, Gloucester, Sussex, Kent, The Midlands and London. I connected my laptop and Blackberry mobile to it with no problem and it always gave excellent signal strength.” Todd Sessions (Kuwait)
Overall, a very good value. We were able to use three iPhones and a laptop off one signal. Used Skype, we avoided all roaming charges. From USA." Jim Hawkins (USA)
“It has been great. The services are reliable and very friendly to use. I will look forward to use it again whenever we visit UK.” Ibrahim Hassan (Singapore)
"It was a huge benefit to have the mobile Internet everywhere we went in the UK." Elisha McCulloh (USA).
"The mobile Internet device works great, and I would most certainly consider renting from you again in the future." Craig Tanikawa (USA)
“Loving the portable Wi-Fi available through this nifty device!” Abigail King – Travel blogger & journalist.
“Hunting for wi-fi spots and not having mobility is real pain for most travelers. Especially if you have a smartphone or iPad. With tep it's Wi-Fi wherever you go!” Karen Bryan – Travel blogger & journalist.
“I used it in London, on a train to the Midlands, and in the English countryside of Shropshire and, generally, had no problems with network coverage. I would recommend the Mobile Wi-Fi rental service. And the postal return means you can send it back from the airport as you leave.”
"The ability to stay connected even while roaming across international networks is a key requirement, particularly within the enterprise sector, and operators have traditionally levied a significant surcharge for this privilege, particularly in the case of data services."
Laura Porter – Travel blogger & journalist.
"It’s exactly what you need to surf as you do at home, but now I can stay connected overseas (both laptop & iPhone) without the huge bill awaiting me when I return home or check out of the hotel!" David - Toronto, ON
“I tried the Tep mobile wifi mostly with my iPhone. I switched it on as I left home, then put it back in the padded sleeve it arrived in and popped that in my bag. Within a minute or so I could then see the wireless network on my iPhone and could connect"
Tep collection points can be found at Heathrow Airport or in Central London. At the airport, tep can be found at the Excess Baggage Company desks landside of Heathrow Airport Arrivals Terminals and also at London Paddington Station.
If you have any issues with your device when collecting, Tep's Customer Service team can be contacted by telephoning +44 20 3318 2523, 0900 to 1900 UK time.
Heathrow Arrivals Terminal 1
You can collect your tep at Heathrow Terminal 1. Our pick-up point is located outside the customs & baggage reclaim exit, at the Excess Baggage Company. To get there, follow the signage towards ‘Left Luggage’. The desk is next to the lifts for the Heathrow Express. The opening hours are Monday to Sunday 6:00am – 11:00pm.
Heathrow Arrivals Terminal 3
You can collect your tep at Heathrow Terminal 3. Our pick-up point is located outside the customs & baggage reclaim exit, at the Excess Baggage Company. To get there, follow the signage towards ‘Left Luggage’. The desk is near the car hire desks. The opening hours are Monday to Sunday 5:00am – 11:00pm.
Heathrow Arrivals Terminal 4
You can collect your tep at Heathrow Terminal 4. Our pick-up point is located outside the customs & baggage reclaim exit, at the Excess Baggage Company. To get there, follow the signage towards ‘Left Luggage’. The desk is towards the west end of the arrivals hall. The opening hours are Monday to Sunday 5:30am – 11:00pm.
Heathrow Arrivals Terminal 5
You can collect your tep at Heathrow Terminal 5. Our pick-up point is located outside the customs & baggage reclaim exit, at the Excess Baggage Company. To get there, follow the signage towards ‘Left Luggage’. The desk is at the top end of the arrivals hall. The opening hours are Monday to Sunday 5:30am – 11:00pm.
London Paddington Station
You can collect your tep at London Paddington Station at the Excess Baggage Company desk located along platform 12. Follow signs to "Left Luggage". The opening hours are Monday to Sunday 5:00am - 11:00pm