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Shipping Information

Delivery Countries

We deliver to the following countries:

Albania Andorra Argentina Australia  Austria
Bahrain* Belgium Brazil Bulgaria* British Virgin Islands*
Canada China Croatia Cyprus Czech Republic
Denmark Egypt Estonia Finland France
Germany Gibraltar Greece Greenland Hong Kong
Hungary Iceland India Ireland Israel
Italy Japan Republic of Korea Kuwait Latvia
Liechtenstein Lithuania Luxembourg Malaysia Malta
Mexico Monaco Netherlands New Zealand Norway
Pakistan Poland Portugal Qatar Romania*
  San Marino* Saudi Arabia Singapore Slovak Republic
Slovenia South Africa* Spain Sweden Switzerland
Taiwan Thailand Turkey Unites Arab Emirates United Kingdom
US Virgin Islands* USA Vietnam*

Korea People's Republic

 
 
*Deliveries to Bahrain, Bulgaria, British & US Virgin Islands, Romania, San Marino, South Africa and Vietnam are done via DHL Express only.

Delivery Times

We always try to dispatch orders within 1 working day of receiving them.You can check the status of your order by logging onto the My Account area of the website.

Orders are shipped from the UK and delivery times depend on the delivery method you choose. We always recommend with valuable transport tickets you select a trackable service.

Products in our souvenir range are shipped free of charge by Royal Mail and will arrive separately to the rest of your order.

DHL Express Trackable Delivery

  • UK  - 1 to 2 working days
  • Europe - 2 to 3 working days (based on deliveries to major cities)
  • Rest of the world - 3 to 6 working days (based on deliveries to major cities)

To track your DHL order, please visit DHL tracking page.

Standard Delivery

  • UK - 2 to 4 working days
  • Europe – 4 to 8 working days
  • Rest of the world – 8 to 15 working days

If you’ve not received your order within 14 days for items delivered to the UK or 28 days for worldwide deliveries, please email us, quoting your order number.

Delivery Charges

Most of the products available on our shop are e-vouchers and therefore incur no shipping charge.

Products in our souvenirs range are shipped free of charge by Royal Mail and will arrive separately to the rest of the order.
Delivery charges depends on the delivery method you choose.
DHL Express Trackable Delivery Charge

  • UK - £10.75 per order
  • Europe - £11.95 per order
  • Rest of the world - £13.95 per order

Standard delivery charges for other products:

  • UK - £2.75 per order
  • Europe - £3.75 per order
  • Rest of the world Standard - £4.25 per order
  • Rest of the world Secure ** - £4.25 per order

**Rest of the World Secure Postal Countries (Includes free order tracking)

Argentina Australia Brazil Canada China Hong Kong
India Israel Japan Kuwait Korea Malaysia
Mexico New Zealand Qatar Saudi Arabia Singapore Thailand
United Arab Emirates USA              

Bulk London Map delivery charges:

  • UK - £7.00 per order plus £3.00 per unit ordered
  • Europe - £8.00 per order plus £2.00 per unit ordered
  • Rest of the world - £20.00 per order plus £10.00 per unit ordered

Souvenirs

Souvenirs are dispatched separately from the UK. We aim to despatch your order within seven working days of receiving it, but please allow up to 28 days. We will arrange for delivery of the products either by UK Royal Mail first class post or by courier depending on the products purchased.

For queries relating to souvenirs and books please email VisitBritainShop@internova.co.uk
 
See also the Delivery section of our FAQs.

The VisitBritain Shop has different local versions of its store, so you may be able to shop in your local currency.

Buy from the local VisitBritain Shops and you'll get faster shipping too!

ArgentinaArgentina

AustraliaAustralia

BelgiumBelgie / Belgique

BrazilBrazil

CanadaCanada

DenmarkDenmark

GermanyDeutschland

SpainEspana

FinlandFinland

FranceFrance

ItalyItalia

日本

LiechtensteinLiechtenstein

LuxembourgLuxembourg

NetherlandsNederland

NorwayNorway

AustriaÖsterreich

PortugalPortugal

SwedenSweden

SwitzerlandSuisse / Svizzera / Schweiz

UKUnited Kingdom

USAUnited States

Visitor Oyster Card

Visitor Oyster Card

A travel pass for all London transport: underground, bus and train. The easy way to get around!

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