We deliver to the following countries:
||British Virgin Islands*
||Republic of Korea
||US Virgin Islands*
*Deliveries to Bahrain, Bulgaria, British & US Virgin Islands, Romania, San Marino, South Africa and Vietnam are done via DHL Express only.
We always try to dispatch orders within 1 working day of receiving them.You can check the status of your order by logging onto the My Account area of the website.
Orders are shipped from the UK and delivery times depend on the delivery method you choose. We always recommend with valuable transport tickets you select a trackable service.
Products in our souvenir range are shipped free of charge by Royal Mail and will arrive separately to the rest of your order.
DHL Express Trackable Delivery
- UK - 1 to 2 working days
- Europe - 2 to 3 working days (based on deliveries to major cities)
- Rest of the world - 3 to 6 working days (based on deliveries to major cities)
To track your DHL order, please visit DHL tracking page.
- Russia - 4 to 7 working days
- UK - 2 to 4 working days
- Europe – 4 to 8 working days
- Rest of the world – 8 to 15 working days
If you’ve not received your order within 14 days for items delivered to the UK or 28 days for worldwide deliveries, please email us, quoting your order number.
Most of the products available on our shop are e-vouchers and therefore incur no shipping charge.
Products in our souvenirs range are shipped free of charge by Royal Mail and will arrive separately to the rest of the order.
Delivery charges depends on the delivery method you choose.
DHL Express Trackable Delivery Charge
- UK - £10.75 per order
- Europe - £11.95 per order
- Rest of the world - £13.95 per order
Standard delivery charges for other products:
- UK - £2.75 per order
- Europe - £3.75 per order
- Rest of the world Standard - £4.25 per order
- Rest of the world Secure ** - £4.25 per order
**Rest of the World Secure Postal Countries (Includes free order tracking)
|United Arab Emirates
Bulk London Map delivery charges:
- UK - £1.00 per order plus £3.00 per unit ordered
- Europe - £1.00 per order plus £6.00 per unit ordered
- Rest of the world - £1.00 per order plus £7.50 per unit ordered
Souvenirs are dispatched separately from the UK. We aim to despatch your order within seven working days of receiving it, but please allow up to 28 days. We will arrange for delivery of the products either by UK Royal Mail first class post or by courier depending on the products purchased.
For queries relating to souvenirs and books please email VisitBritainShop@internova.co.uk
See also the Delivery section of our FAQs.