Bookings must be made at least 48 hours before your chosen date of travel. It is your responsibility to call Europe Van Tours at least 48 hours before your date of travel to inform your driver of your chosen locations, hotel address, and contact phone number. Please ensure that you also have the correct and complete addresses along with the full postcodes of all of the locations you would like to visit.
What to do when you meet your driver:
You will be greeted at your chosen location/ Central London hotel by your personal driver. If you have requested a hotel pick-up, it is strongly advised that you wait in the hotel reception for your driver at the time of your pick-up so your day can begin on time and you can get the most out of your VIP service. Simply present your printed e-voucher to your personal driver.
Please note that you MUST print your e-voucher. Your driver will need to keep your e-voucher, on behalf of VisitBritain, as proof of redemption.
Once this is done, sit back and relax while your driver takes care of the rest of the work!
Exclusions:
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Gratuities are not included in your pre-paid price and are optional at your own discretion
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If you exceed your service duration of 8 hours, additional hours will be charged at an hourly rate
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This is not a 24 hour service. It is strongly advised that you request a pick-up time of 9am or 10am to get the most out of your day
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This service does not include airport transfers
Additional information:
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You will receive instant confirmation of your booking within 24 hours of purchase
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There is a maximum of 7 people per vehicle. Please note that if your group party is of more than 7 people, you will need to make a separate booking
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You will be provided with an estimated transfer duration. The exact duration of your transfer may differ depending on the time of day and traffic conditions
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Each person travelling is allowed a maximum of 1 suitcase and 1 carry-on bag (hand luggage). Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have restrictions. If you are unsure about your luggage/ items, please check with Europe Van Tours prior to your journey using the email address or number which you will find in your e-voucher
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This service is not accessible for wheelchairs or pushchairs
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The cut-off point for this service is the M25. All locations must be within this catchment area
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Your purchase is non-refundable
You will find Europe Van Tours' telephone number and email address on your e-voucher. Failure to contact Europe Van Tours would risk your transfer not taking place.