On 31 October 2020, the Prime Minister announced a national lockdown beginning on 5 November 2020 until 2 December 2020 to help preventing the spread of coronavirus (COVID-19).
Please follow the latest Government guidance and advice clicking here (link to https://www.gov.uk/coronavirus)
Our ‘Know before you Go’ page will be helpful in planning your visit.
In light of the current situation, we understand that you may be concerned about your booking with us. Naturally, we are taking all requests to cancel very seriously under these unprecedented circumstances and we will always try to help and find a solution for our customers.
We would like to reassure you that many of our products are available and valid for redemption throughout the year. Should you need to defer your booking to a later date; please refer to our FAQs below and the relevant attraction website for the latest availability on your purchase.
Please note that we are governed by UK legislation and whilst our standard terms and conditions of sale remain in place and apply to your order, we are working closely with each of our suppliers in order to establish and provide the most appropriate and reasonable solutions for our customers during this time.
Please see the below FAQ’s which apply as per the below terms which are in place from the 15th March 2020 onwards:
These FAQs only apply to items with a validity start date or expiry date from the 15th March 2020 onwards
- Our final position regarding any changes to your order, will be directly influenced by our suppliers’ flexibility with us and we ask you to please refer to our terms and conditions of sale if in any doubt.