Help

Delivery Information

Which countries do you ship to?

We deliver to Australia and New Zealand. 

How long does shipping take?

  • Australia  - Standard shipping 8-15 working days /Express 5 - 7 working days 
  • New Zealand  -  Standard Shipping 8-15 working days /Express 5-7 working days

How much does shipping cost?

Delivery charges depends on the delivery method you choose.

DHL Express Trackable Delivery Charge
Australia - $22.95 per order 
New Zealand - $22.95 per order


Standard Delivery Charge
Australia - $9.50 per order 

Most of the products available on our shop are e-vouchers and therefore incur no shipping charge.

I have not received my order, what should I do?

Electronic Vouchers
The majority of our tickets are electronic. When making a booking, you will receive an order confirmation email from VisitBritain. The order confirmation will contain your downloadable e-vouchers as attachments. Print these off and take them with you on your trip to Britain. Full instructions on how to redeem will be on the voucher.

Your email will have been sent to the email address that you used to register on our site. If you haven’t received your order confirmation, please check your spam filter to ensure the mail hasn’t been quarantined. If for some reason you have not received your email, please Contact Us quoting your name and order number. 

Other Products
If you have ordered a product that is mailed out to you (such as BritRail passes, a Visitor Oyster Card or a London Travelcard) and the estimated delivery date has now passed, please Contact Us quoting your name and order number and we will contact you as soon as possible.

Airport Transfers (Heathrow/Gatwick/Luton/Stansted Express e-tickets)
When placing your order with VisitBritain you will receive an order confirmation email. Your airport transfer e-ticket will be sent in a separate email. This will take a maximum of 24 hours from making the booking. Your e-ticket will be sent to the email address that you used to register on our site. Please check your inbox and your junk/spam folder. If you cannot find your e-ticket, please Contact Us quoting your name and order number.

Why shop with us?

We're official

We are the official shop of the British Tourist Authority, VisitBritain
Find out more

Save money

Many top attractions are cheaper when you buy tickets in advance from us
Find out more

Pay in Australian dollars

No credit card fees or exchange rates to worry about

Get inspired

Check out our itineraries  and tips to help you plan an unforgettable trip
See our articles

Our customers:
Ms-Helen-Kielly2-Australia

Thanks so much for your prompt and helpful reply! I had such a good experience the last time I used your service and things haven't changed!!

Helen Kielly Brisbane, Australia

Catch up on the latest news

x