Upon booking you will receive an immediate confirmation of payment from VisitBritain Shop. You will then receive a separate email from National Express within 1-2 working days with your preferred Skimmer Pass.

The Skimmer Pass is a digital product for use with a smartphone. You will receive the Skimmer Pass by email and will need to have access to a smartphone or tablet for the duration of your visit to be able to use the Pass.

A paper copy of the Skimmer Pass can be printed and used for travel but you will need internet access to reserve seats on all journeys before travelling.

Seats must be reserved at least 30 minutes before travel, free of charge. Some services can be busy, so we recommend booking in advance whenever possible to avoid disappointment .  Further details on how to book, including a link to the Skimmer seat reservation page, will be sent with your Skimmer Pass confirmation from National Express.

When boarding each of your National Express coach journeys, you will be required to show:

• Your Skimmer pass (on your phone or printed)
• A confirmed seat reservation for your chosen journey
• Your passport (non-UK) or international ID Card.

Timetable information

• Scheduled services operate regularly, 365 days a year. Use the National Express online Journey Planner to choose your journeys, then book your seats free of charge using the link that comes with your Skimmer pass.

• Please note: The Skimmer Pass is not intended for commuting purposes. Any regular purchases will be monitored and may be declined on a case-by-case basis.
• A maximum of 4 Skimmer passes can be purchased in one transaction. Groups of more than 4 people should be booked in multiple transactions.
• Children aged 3-15 must be accompanied by an Adult. Up to 3 children aged 3-15 can travel with one adult, as long as each child has their own Skimmer pass.
• No further child discount is available, but one infant under 3 years of age can travel free of charge with each adult holding a Skimmer Pass.
• No additional discounts are available for holders of National Express Coachcards.
• When boarding each of your National Express coach journeys, you will be required to show your Skimmer pass (on your phone or printed), a confirmed seat reservation for your chosen journey and your passport (non-UK) or international ID Card.
• The Skimmer Pass offers unlimited free travel on scheduled National Express coach services within Great Britain (England, Scotland and Wales) as well as on the Hotel Hoppa network at Heathrow Airport, during the pass's validity.
• Skimmer Pass holders travelling on Eurolines Service, Scottish Citylink service, Irish services, Connectional 3rd Party services and special services such as those operating to festivals, events or shows can book those services, but they are chargeable at the online checkout.
• The Skimmer Pass will be valid for 7, 14 or 28 days from midnight on the Start Date to midnight on the End Date.
• The Skimmer Pass is valid for a maximum of 12 months from the date of purchase. Any journeys you plan using the pass will need to commence between midnight on the Start Date and midnight on the End Date. Journeys that complete after your pass validity will be included provided they commenced before the pass expiry. Where a journey is delayed for reasons outside of our control, (such as roadworks, traffic delays), National Express cannot be held responsible for any missed onward journeys such as flights and other connections.
• The Skimmer Pass is valid for 7, 14 or 28 consecutive days only. If a holder is unable to travel on any day within the pass validity for reasons outside of the control of National Express, no further amendments will be permitted. This will also include any periods where there are limited services and a holder is unable to reserve a seat.
• Holders of the Skimmer Pass wishing to travel outside of the validity of their pass (either before the Start or after the End date), will be charged the normal fare for the applicable journey.
• Prior to the first day of travel validity on the Skimmer Pass, refunds are subject to an administration charge of £5.00. If the first day of travel validity has passed, any refunds will be at the discretion of National Express. In such circumstances, you should contact us.