Delivery Information

What are the Christmas and New Year delivery times?

The last recommended order dates for delivery before Christmas are:   

Standard Shipping

  • Brazil – 6 December 2019

Express shipping

  • Brazil – 17 December 2019

Additionally, no orders will be dispatched on the following dates as our warehouse is closed:
  • 25 & 26 December 2019 – warehouse closed
  • 1 January 2020 – warehouse closed
  • The warehouse will reopen on 2nd January 2020

Please consider shipping times very carefully when placing your order.
*Any orders placed after the advertised dates above may not be delivered before Christmas

Which countries do you ship to?

We deliver to Brazil.

How long does shipping take?

Standard Delivery

  • Brazil: 8 -15 working days

How to track your standard delivery order:

Express Delivery

  • Brazil: 3 - 6 working days

How to track your express delivery order:

Some of our products do have to be sent in the regular mail.  Visitor Oyster Cards and London Travel Cards are two examples. It will be clearly stated in the product record whether the product/s you have ordered will need to be mailed. Do ensure that there is sufficient time for the products to arrive before you plan to travel to Britain.

How much does shipping cost?

Standard shipping 

  • Brazil - US$12.95 per order

Most of the products available on our shop are e-vouchers and therefore incur no shipping charge.

I have not received my order, what should I do?

Electronic Vouchers
The majority of our tickets are electronic. When making a booking, you will receive an order confirmation email from VisitBritain. The order confirmation will contain your downloadable e-vouchers as attachments. Print these off and take them with you on your trip to Britain. Full instructions on how to redeem will be on the voucher.

Your email will have been sent to the email address that you used to register on our site. If you haven’t received your order confirmation, please check your spam filter to ensure the mail hasn’t been quarantined. If for some reason you have not received your email, please Contact Us quoting your name and order number. 

Other Products
If you have ordered a product that is mailed out to you (such as BritRail passes, a Visitor Oyster Card or a London Travelcard) and the estimated delivery date has now passed, please Contact Us quoting your name and order number and we will contact you as soon as possible.

Airport Transfers (Heathrow/Gatwick/Luton/Stansted Express e-tickets)
When placing your order with VisitBritain you will receive an order confirmation email. Your airport transfer e-ticket will be sent in a separate email. This will take a maximum of 24 hours from making the booking. Your e-ticket will be sent to the email address that you used to register on our site. Please check your inbox and your junk/spam folder. If you cannot find your e-ticket, please Contact Us quoting your name and order number.