Help

Modify / Cancel my order

Can I modify my order?

Whilst orders can usually not be modified, we do try to follow a case by case rule. Please contact-us here so we can discuss your request.

Can I cancel my order, and am I entitled to a refund?

To check if your order is eligible for a refund, please have a look at our Terms and Conditions

Please note that each product has its own cancellation policy. If you are not sure in which category your order falls into, please contact-us here and we will be happy to help.

How long will it take to receive a refund?

If your order is eligible and a refund has been granted, please allow up to 20 days for your order to be refunded. The money will be credited to the credit or debit card that you originally used to pay for your order.

Why shop with us?
✓ We offer you the best of Great Britain

We have over 350 top experiences across Great Britain, carefully chosen by our team. So, if you are planning your next trip, don’t hesitate to contact us.

✓ Book with Confidence

VisitBritain Shop is the official retailer of the British Tourist Authority, so you can relax in the knowledge you are booking with a reputable company.

✓ Expert travel advice

Our dedicated multi-lingual and knowledgeable team will ensure all your needs are taken care of. Oh, and they also have a passion for all things British!

✓ Flexible options

We offer various booking options with many attractions being valid for 12 months, offering you the flexibility to change your travel dates should your plans change.

Our customers:
Brazil-shop-Sandra-Lima

Everything worked well, you guys treat your business very seriously.
Your company worked in a very ethical way and it is my pleasure to be a testimonial of a company that one can trust.

Sandra Lima Sao Paulo, Brazil

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