Technical issues

In what format should I register my password?

Your password can be whatever you like, although it must be at least 8 characters long. It is a good idea to make it something which is memorable, but not obvious to other people. 

I can't sign into my account, what should I do?

If your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered on our website.

What should I do if I've forgotten my password?

If you cannot remember your password, please enter your email address in the Forgotten Password box on the sign-in page. We will send you an email containing a link which will enable you to reset your password.