Kew Gardens, London

How to use your eVoucher

Important: Upon booking your London Kew Gardens tickets, you will receive a confirmation of payment, and then be emailed a PDF e-voucher. You must print your PDF e-voucher and bring it with you to present to the ticket counter at the Royal Botanic Gardens, Kew, where it should be displayed for admission.

How to get to Kew Gardens

• Address: Royal Botanic Gardens, Kew, Richmond, Surrey, TW9 3AE.
• Nearest underground station: Kew Gardens (District Line)

Info

• Time slots per day: 10.00, 11.00, 12.00, 13.00, 14.00*, 15.00*, 16.00*
• Later time slots do not apply on days during winter opening hours, where they fall after last admission
• You will need to arrive within 45 minutes of your time slot in order to be admitted

Kew Gardens Opening Times

Kew Gardens open at 10am every day, but closing times differ throughout the year. Closing times below reflect 2020/21 timetable.

• 1 May – 30 September 2020*: Monday to Friday closes at 7pm (last entry 6pm). Saturday, Sunday and bank holidays closes at 8pm (last entry 7pm)
  *Except:

7 – 12 July: Kew the Music (5pm, last entry 4pm)

29 May, 12 & 19 June: Summer Cycle evenings (6pm, last entry 5pm)

• 1 October - 24 October 2020: Closes at 6pm (last entry at 5pm)
• 25 October - 17 November 2020: Closes at 4.15pm (last entry at 3.15pm)
• 18 November - 3 January 2021*: Closes at 3.30pm (last entry at 3pm)

*Except:

24 & 25 December 2020: Gardens closed all day

• 4 January - 4 February 2021: Closes at 4.15pm (last entry at 3.15pm)
• 5 February - 7 March 2021: Closes at 5.30pm (last entry at 4.30pm)
• 8 March – 29 March 2021: Closes at 6pm (last entry 5pm)
• Closing times change throughout the year and may vary from week to week to accommodate seasonal changes and events in the gardens.
• The Treetop Walkway, Climbers and Creepers and Glasshouse attractions close one hour before standard closing times

Closure dates

Tickets for Kew Gardens will not be valid to use on closure dates.

• Closed 24-25 December

Please visit Kew’s website for opening times and attraction closures.

Children's Garden

• Upon arriving at the Children's Garden, you will be allocated a 90-minute session. These sessions are allocated on a first-come first-served basis and are not pre-bookable. It is recommended to arrive early to avoid disappointment.

Accessibility information

• Free entry for essential carers accompanying visitors to Kew Gardens with a disability
• Free entry for registered blind and partially-sighted visitors
• Wheelchair accessible (wheelchairs available at Kew Gardens). Kew Gardens is also mostly flat, with paved tarmac paths
• Most of the buildings in the gardens have level or ramped access points
• There are mobility scooters available, or you can bring your own (speed limited to 4mph)
• There are unisex accessible toilets throughout the gardens
• Drivers with a displayed blue badge can park in Kew Gardens car park (TW9 3AF) free of charge.
• No dogs 
• No bikes

Free Walking tour at Kew Gardens

Explore the Royal Botanic Gardens with an experienced guide who will give you an insight into the history and work of Kew Gardens as well as help you identify exotic plants in the glasshouses. Available daily at 11am and 1.30pm.

Meet at the Guides' desk, Victoria Gate Plaza, 15 minutes for the start time.

The Hive is the most popular installation at Kew Gardens and a fully immersive, interactive aluminium and steel structure designed by Wolfgang Buttress.

It was conceived to highlight the plight of the honeybee and to underline the vital role that bees play in pollinating the world's crop species. 17 metres high, it is connected to a real beehive in the non-public area of the gardens. Microchips inside the beehive detect the bees' movement, which in turn activates a light and soundscape in The Hive itself.

Keeping you safe during your visit

• Introduced pre-booked time slots to stagger arrival times and avoid queues and crowds.  

• There will be markers out to guide the 2m social distancing rule outside the gates. Once you’re there, feel free to explore the acres of gorgeous gardens and avoid crowding together.  
• You will need to wear a face covering in all shops, glasshouses and buildings including the galleries. Please make sure to bring it with you (unless you're unable to wear one).
• In line with recent guidance, Kew Gardens falls under Tier 2. This means that when outside, you are able to adhere to the rule of 6. However, you are unable to socialise with anyone outside of your household in any indoor setting, including the Kew restaurants, galleries and glasshouses. 
• The glasshouses have a one-way system in place. Queues will be stewarded and the location will be rigorously cleaned. Some areas may be closed off to allow staff to work.
• Shops are open with guidance in place.
• All facilities undergo strict cleaning throughout the day:
• At Kew Gardens, toilets are open at Victoria Gate, Pond and White Peaks. There will also be handwashing stations at each gate and at key locations. 
• You may need to wait a while to make sure there is enough space between each person. There are soap and towel dispensers, but it’s worth bringing hand sanitiser with you too.
• Some staff will be equipped with personal protective equipment (PPE) and be positioned throughout the site to manage any crowding and remind visitors of the 2m rule. 
• The horticultural teams are practicing social distancing so will be unable to answer questions. Please avoid approaching them whilst they are working. 
• Implemented a cashless system, so be sure to bring the right payment method with you.
• NHS Test and Trace: Kew Gardens may need to use your details should they be subject to a Test and Trace request.

• Climbers and Creepers is permanently closed to make way for an exciting new attraction.
• The Marianne North Gallery is closed.
• The Kew Explorer is not running.
• The Pagoda, Queen Charlotte’s Cottage and the Royal Palaces are all closed.
• The Library is not open to the public. 
• The Treetop Walkway is closed.
• Some of our benches and toilets are closed off. Open toilets are noted on the map on arrival.
• The Kew Explorer land train is not running. 
• The Badger Sett in the Natural Area is closed.
• The Minka House is closed.
• Parking is prohibited on Kew Road and limited around the area. Consider walking or cycling to us if you are able to.
• The limited number of lockers at Victoria Gate are currently closed.
• The Princess of Wales Conservatory will be closed from 15 February  — 12 March 2021 in preparation for Orchids.