Terms and Conditions

Welcome to the www.visitbritainshop.com website and terms and conditions for use. This website is owned and operated by VisitBritain, a statutory body incorporated under The Development of Tourism Act 1969 as the British Tourist Authority.

Use of this website

These visitbritainshop.com terms and conditions, along with our general Terms of Use, set out the basis on which you can visit and use our website. Please read them carefully as they contain important information. If you do not agree to these conditions you should cease to use the website immediately.

Before you place an order, if you have any questions about these terms and conditions please contact us.

Whilst we shall endeavour to ensure that this website is available 24 hours a day, we cannot accept any liability if for any reason it is unavailable at any time or for any period of time.

Accuracy of Information

Our website includes descriptions of products and services sourced from third party suppliers. Some suppliers may have additional terms and conditions relating to their products and services and we will bring these to your attention in the product description.  Please read any additional terms and conditions before completing your purchase.  Whilst VisitBritain tries to ensure the accuracy of product descriptions and prices, we cannot accept responsibility if this is not the case and VisitBritain disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the material on this website. VisitBritain shall not be liable for any loss or damage which may arise from the use of any of the information contained on this website or from any inadequacy of this website to meet your requirements. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All items are subject to availability. Please note that some items are available only for Non-UK residents. We will inform you as soon as possible if the goods you have ordered are not available.

Privacy Policy

To access our privacy policy click on the link below.

Read Privacy Policy

Cookies Policy

To access our cookies policy please click on the link below

Read Cookies Policy

Third Party Links

We have placed links on this website to other websites which you may wish to visit. VisitBritain does not review or endorse those websites and has no control over their content. Therefore we can accept no liability if you visit those websites.

Orders

You place the order for your products on our website by pressing the Confirm button. You are able to correct errors in your order up to that stage in the ordering process. We will contact you by e-mail to confirm receipt of your order and to confirm your order details. Our acceptance of your order will take place upon despatch of the goods ordered. Please check that your full correct delivery address (postal and email) appears on your order as we are unable to refund or redeliver any goods which cannot be delivered because of an incomplete or wrong address. In the case of e-tickets, it is your responsibility to ensure you have provided a correct email address and are able to receive tickets via email.

Prices

The prices payable for the products and services are those quoted on this website at the time of purchase. Delivery and handling costs will be charged and these amounts will be given when completing your order at the checkout. VisitBritain reserves the right to change prices without notice whether such changes are related or not to alterations in exchange rates.

Expiry Date on Payment Card

If the payment card has expired we will be unable to take payment and fulfil your order.

Insurance 

We strongly recommend that you obtain appropriate insurance to cover any costs arising from late cancellation of your order due to unforeseen circumstances as we are unable to offer refunds in this case.

Cancellations & Refund Conditions

Please note that the following conditions apply depending on which product you are returning.

Certain ticket categories may have special conditions which do not permit changes or cancellation.

For example we cannot refund tour tickets where the tour has been missed through late arrival.

Refunds are limited to completely unused and invalidated passes or tickets. No refunds will be granted on partially used passes or tickets.

Where a tour has been cancelled because of insufficient bookings we will refund tickets you have purchased for that tour in accordance with these refund conditions. However we accept no liability for any loss, inconvenience or disappointment you may have suffered as a result of such cancellation.

Please allow between 7-10 working days for any refunds to be credited to your bank account.

VisitBritain accepts no responsibility for any loss or damage to returned goods in transit and for this reason we recommend that you use a recorded delivery service when returning physical goods.

TRANSPORT TICKETS:

Travelcards

We are unable to modify, exchange or offer refunds or cancellations for Travelcards, as they are date-specific tickets and once issued they cannot be re-sold.

It is therefore imperative to ensure your order is correct before confirming payment.

No exceptions to the refund conditions will be made, including where a refund is sought because of transport strikes or other service disruptions.

Visitor Oyster Cards

You may return Oyster Cards within 14 calendar days of receipt. You will need to return the product in good condition. 

If you want a refund for the remaining balance (not the activation cost) of your Oyster Card, please note that VisitBritain cannot provide it.
To get a refund on any unused credit, you can:

• Use a Tube station ticket machine for balances up to £10.
• Take your card to a Visitor Centre
• Post your card with a covering letter explaining why you’re returning it to:

TfL Customer Service
14 Pier Walk
4th Floor
London SE10 0ES

The card will be cancelled and you will be sent a refund by Sterling cheque. 

Britrail Passes 

Britrail passes are specifically tailored to your individual travel needs and therefore cannot be resold by us. Orders for Britrail passes, if cancelled within 72 hours of receipt of your purchase confirmation email, can be returned to us for a refund MINUS shipping cost and the supplier’s administration fee of 15% of the gross value of the pass. 

Any Britrail passes purchased less than 72 hours before the selected start date cannot be refunded or cancelled.

Airport Transfer e-Tickets (Heathrow Express, Gatwick Express, Stansted Express, Luton Thameslink and Gatwick Thameslink)

All airport e-tickets are non-refundable.

Airport transfer services are operated by third parties and as such, any service disruptions are beyond VisitBritain Shop’s control. In the event of service disruption, a replacement service may be provided by the applicable service provider at their discretion. Strictly no refunds will be given for disruption due to train delays, cancellations or engineering works.

E- TICKETS:

E-vouchers and e-tickets

Please check that any e-vouchers or e-tickets you have ordered have not been delivered to your spam/junk folder by mistake.

All e-vouchers and e-tickets purchased are non-cancellable, non-refundable or exchangeable.

For all tours and attractions, children under the age of 16 must be accompanied by an adult unless otherwise stated.

Airport Transfer e-Tickets (Heathrow Express, Gatwick Express, Stansted Express, Luton Thameslink and Gatwick Thameslink)

All airport e-tickets are non-refundable.

Airport transfer services are operated by third parties and as such, any service disruptions are beyond VisitBritain Shop’s control. In the event of service disruption, a replacement service may be provided by the applicable service provider at their discretion. Strictly no refunds will be given for disruption due to train delays, cancellations or engineering works.

MEMBERSHIP & SUBSCRIPTION TICKETS & CARDS:

Camping and Caravanning Club Membership
We are unable to offer refunds and cancellation for this date specific card.

PHYSICAL GOODS

Please note, if the product returned is not in a fully re-saleable condition or the packaging is unnecessarily damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

We are happy to refund returned goods which are covered within our terms and conditions, provided they are returned by mail in an unused and complete condition to the following address:

VB, c/o MMC Ltd, unit 1
Blacknest Rd
Hants
GU34 4QE
United Kingdom

 

Visitor Oyster Cards
You may return Oyster Cards within 14 calendar days of receipt. You will need to return the product in good condition before their start date. 

If you want a refund for the remaining balance (not the activation cost) of your Oyster Card, please note that VisitBritain cannot provide it.
To get a refund on any unused credit, you can:

• Use a Tube station ticket machine for balances up to £10.
• Take your card to a Visitor Centre
• Post your card with a covering letter explaining why you’re returning it to:

TfL Customer Service
14 Pier Walk
4th Floor
London SE10 0ES

The card will be cancelled and you will be sent a refund by Sterling cheque. 

 

Mobile Wi-Fi
You may cancel this service within 14 calendar days of receiving your purchase confirmation email.

Maps
You may return the product within 14 calendar days of notice of cancellation. You will need to return the product unused and intact.

Sim Cards
You may return the product within 14 calendar days of notice of cancellation. You will need to return the product unused and intact, complete with the original packaging and user guide.

Travel Plug Adaptors and Headlight Stickers
You may return the product within 14 calendar days of notice of cancellation. You will need to return the product unused and intact, complete with the original packaging.

PRODUCTS ON THIRD PARTY WEBSITES:

MP3

We do not offer refunds on these products.

Car hire
Please refer to the product specific Terms and Conditions.

Theatre shows
Please refer to the product specific Terms and Conditions.

Restaurant bookings
Please refer to the product specific Terms and Conditions.

Minicabit taxi booking
Please refer to the product specific Terms and Conditions.

 

Delivery

All deliveries are by post unless alternative arrangements have been made. Information on the time of delivery is non-binding unless an exceptional delivery time has been agreed e.g. express. Please ensure you choose a delivery method which allows sufficient time for your order to arrive before your departure from home.

VisitBritain shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond its control or a shipping method has been chosen which does not allow sufficient time for delivery.

VisitBritain does not guarantee that all products are deliverable all the time. Should one or more products not be deliverable you will be informed as soon as possible.

Please contact VisitBritain with your order number to hand if an incorrect product has been delivered. The product will be exchanged with the correct goods as long as they are available. Otherwise a refund will be given for the full purchase price.

Please contact VisitBritain with your order number to hand if your order has not arrived within 30 days of the date of your order.

International Use

VisitBritain makes no promise that any products or services offered on this website are appropriate for use in other locations. If you chose to access this website from locations outside the United Kingdom you are responsible for compliance with local laws.

Law and Jurisdiction

These visitbritainshop.com Terms and Conditions, together with our general Terms of Use, and any contract resulting from use of this website are governed by and shall be construed in accordance with English Law and any disputes shall be decided only by the English courts.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS 

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