Refunds and cancellations

Can I cancel my order, and am I entitled to a refund?

To check if you can cancel your order, and if you are eligible for a refund, please check the Terms and Conditions that you agreed to when you placed your order.

How long will it take to receive a refund?

Please allow up to 20 days for your order to be refunded. The money will be credited to the credit or debit card that you originally used to pay for your order.

Why shop with us?
✓ We offer you the best of Great Britain

We have over 350 top experiences across Great Britain, carefully chosen by our team. So, if you are planning your next trip, don’t hesitate to contact us.

✓ Book with Confidence

VisitBritain Shop is the official retailer of the British Tourist Authority, so you can relax in the knowledge you are booking with a reputable company.

✓ Expert travel advice

Our dedicated multi-lingual and knowledgeable team will ensure all your needs are taken care of. Oh, and they also have a passion for all things British!

✓ Flexible options

We offer various booking options with many attractions being valid for 12 months, offering you the flexibility to change your travel dates should your plans change.

Our customers:

Merci pour votre réponse rapide.

Sylvia Martin Quebec, Canada

Subscribe to VisitBritain Shop newsletter