How to order

• After booking, you will immediately receive a confirmation email
• Your ticket(s) and reference number will be emailed separately within 24 hours
• Tickets will be issued for the following day, but only if your order is placed by 2pm GMT
• If your email does not arrive, please check your spam filter. If your email is not there, contact VisitBritain Shop

Booking restrictions

• Tickets are not valid for travel on East Midlands trains (check the train departure boards to make sure you are boarding a Thameslink train)
• You can make your return journey up to 30 days after your outbound journey
• If you wish to make a return journey more than 30 days after your first journey, you will need to buy two single tickets instead

Please note: E-vouchers and e-tickets purchased are non-cancellable, non-refundable and non-exchangeable.

Using the ticket

• Print off the ticket, take it with you and give it to the ticket inspector on the train
• If there are barriers at the station, show your ticket to a member of staff and they will let you through

Timetable information

• The service runs 24 hours Monday – Saturday
• No trains run between 12.10am and 6am on Sunday
• Journey time is 30 – 45 minutes
• This ticket is valid on Thameslink trains between Luton Airport station and any London station that these trains travel to

Will I receive a ticket in the post or by email?

Your ticket will be sent to you by email. You must print the ticket out and take it with you to the station.

Can I cancel my order? My plans have changed.

Airport transfer tickets are non-refundable, as stated in our terms and conditions.

What happens if my train is delayed or cancelled?

Replacement services (such as a bus or a train via an alternative route) will be provided in the case of service disruption, delays and cancellations.

What’s the journey time from Luton to London?

The journey between Luton Airport and London St. Pancras takes just over 30 minutes. Most trains also make further stops at Farringdon, City Thameslink, Blackfriars and London Bridge. With this ticket you can travel to any of these stations.

How often does a train from Luton to London or London to Luton depart? When are the first and last trains?

The times below are subject to change and you should check the timetable before you travel.

LUTON TO LONDON

LONDON TO LUTON

How far is the train station from Luton Airport?

There is a shuttle bus between the Luton Airport terminal building and Luton Airport Parkway train station, taking about 7-8 minutes. The shuttle bus runs every 10 minutes from 5am to midnight, and will depart in time to connect with all trains departing between midnight and 5am.

How much is the shuttle bus service?

The shuttle bus is free with your train ticket.

How do I know which train to take?

This ticket can be used on any Thameslink service between Luton Airport and London. It cannot be used on East Midlands trains. When you get to the station, check the electronic display boards to confirm which platform the next train will be departing from. All Thameslink trains from Luton Airport to London stop at London St. Pancras station.

I have not received my ticket yet – what should I do?

Your ticket will be sent to you in an email within 24 hours. Please make sure you allow enough time to receive your ticket and print it out before you travel. If you have not received your ticket please check your spam filter. If your email is not there, contact VisitBritain Shop.

Do I need to select my direction of travel?

No. A single ticket is valid for travel from Luton to London, or London to Luton.