Will I receive a ticket in the post or by email?
Gatwick Express tickets are sent by email.
Can I cancel my order? My plans have changed.
If you have bought a single ticket, it must be used on the same date as indicated on the e-ticket. If you have bought a return ticket, the outward journey is valid for 28 days from the date on the e-ticket. So you can use it at a later date or pass it on to somebody else who is travelling to the UK within the valid time period. Airport transfer tickets are non-refundable, as stated in our terms and conditions.
Do I need to redeem an e-ticket in exchange for a ticket?
There is no need to redeem or exchange an e-ticket at a ticket desk. You will be emailed your actual ticket rather than a voucher to be exchanged, so you just need to print the e-ticket and show it to the staff at the train station, or on board the train if requested to do so.
What happens if my train is delayed or cancelled?
Replacement services (such as a bus or a train via an alternative route) will be provided in the case of service disruption, delays and cancellations.
What’s the journey time from Gatwick to London?
The Gatwick Express takes just 30 minutes to travel between the airport and London Victoria station in Zone 1.
How often do the Gatwick Express trains depart?
Gatwick Express services depart every 15 minutes.
Where are the Gatwick Express departures?
At Gatwick Airport, the station is inside the airport and can be accessed from both the North and South terminals. Follow the signs inside the terminal buildings.
At London Victoria, the Gatwick Express usually departs from platforms 13 and 14, but check the electronic boards inside the station for the latest information.
What are the earliest and latest trains on the Gatwick Express schedule?
Departing from London Victoria, the first train is at 5am and the last train is at 00.30am. Departing from Gatwick Airport, the first train is at 5.50am and the last train is at 1.35am.
How far in advance can I book my Gatwick Express airport transfer?
You can book up to 3 months in advance for the Gatwick Express service. Your return journey must be no more than one month after your outbound journey so the length of validity varies depending on the number of days in each month.
For example, if you make your journey on 20 April your return journey must be made by 19 May. If you make your outward journey on 31 January your return journey must be made by 27 February.
I have not received my ticket yet – what should I do?
Gatwick Express tickets are sent by e-ticket to the email address you provide when purchasing. It will be emailed within 24 hours. Please check your spam or junk mail folder as your email filtering system may have miscategorised our email. Please contact us if you have not received your e-ticket after 3 working days.