Contact us

Please be advised that that our Customer Service team will be unavailable during the May Bank Holiday on the 27th May. We will respond to your query within 2 working days of our return on the 28th of May.

If you cannot find the information you need on our website, please enter your details in the boxes below and email to us by clicking on the Send button. 

We regret that we are unable to offer free brochures, maps or other literature to our customers or reply to general enquiries about Britain. If you are planning a trip and require general information about Britain and things to see and do, visit our award-winning website,

Our customer services team work Monday to Friday. We will reply to your email as soon as we can and certainly within 2 working days.

Planning your trip or looking for inspiration?

We would love to help you make the most of your stay in the UK so if you have questions about any of our products or would like to know what to do and see during your time in Britain, please do get in touch with one of our product experts via phone: +44 (0)20 7578 1235*

Our telephone lines are open Mon-Fri, 10:30am - 15:30pm (UK time). Standard network rates apply

Please note that we will not be able to discuss refunds or change requests to existing orders via this line – please see below for information regarding existing orders

Need help with an existing order?

If you have a query relating to an existing order please get in touch with our customer service team by completing the form below:

In order for us to provide you with the most efficient service, we would ask you to kindly provide the following details

  • Your telephone number
  • Your order number (If applicable) or which product you would like to enquire about
  • Which time zone you are in (eg. GMT, CET, EDT,etc)
  • Your preferred time for a call (UK time please)

Once you have submitted these details we will call you back within 2 working days between the hours of 10:30 am – 15:30 pm (UK time)