Contact us

Planning your trip or looking for inspiration?

We would love to help you make the most of your stay in the UK so if you have questions about any of our products or would like to know what to do and see during your time in Britain, please do get in touch with one of our product experts via phone: +44 (0)20 7578 1235*

Our telephone lines are open Mon-Fri, 10:30am - 15:30pm (UK time). Standard network rates apply

Please note that we will not be able to discuss refunds or change requests to existing orders via this line – please see below for information regarding existing orders

*We regret that we are unable to offer free brochures, maps or other literature to our customers or reply to general enquiries about Britain. If you are planning a trip and require general information about Britain and things to see and do, visit our award-winning website,

Need help with an existing order?
If you have a query relating to an existing order please get in touch with our customer service team by completing the form below. In order for us to provide you with the most efficient service, we would ask you to kindly provide the following details:

  • Your telephone number
  • Your order number (If applicable) or which product you would like to enquire about
  • Which time zone you are in (eg. GMT, CET, EDT,etc)
  • Your preferred time for a call (UK time please)

Our customer services team work Monday to Friday. We will reply to your email as soon as we can and certainly within 2 working days

The British Tourist Authority trading as VisitBritain will keep your details safe and secure and will never sell them to third parties. For full details of how we store and use your data see our privacy policy. If you change your mind, you can stop receiving emails from us by getting in touch or by selecting the Unsubscribe option contained in all our emails.

Why shop with us?
✓ We offer you the best of Great Britain

We have over 350 top experiences across Great Britain, carefully chosen by our team. So, if you are planning your next trip, don’t hesitate to contact us.

✓ Book with Confidence

VisitBritain Shop is the official retailer of the British Tourist Authority, so you can relax in the knowledge you are booking with a reputable company.

✓ Expert travel advice

Our dedicated multi-lingual and knowledgeable team will ensure all your needs are taken care of. Oh, and they also have a passion for all things British!

✓ Flexible options

We offer various booking options with many attractions being valid for 12 months, offering you the flexibility to change your travel dates should your plans change.

Our customers:

Thank you for your excellent service!

Helena Gävle, Sweden

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