The credit on Visitor Oyster Cards does not expire so we do encourage you to hold on these for the next time you are able to visit London.
Alternatively, you may get a full refund (Minus our shipping cost) if you return unused Visitor Oyster Cards to us within 14 days of purchase
Beyond 14 days and in light of the current circumstances, we are evaluating all the requests with the necessary attention.
Please complete our contact form to confirm your preference and providing your order number and as much information as possible.
We will reply with all information and instructions as necessary.