Refunds and cancellations

Where are you travelling from?

Europe: Österreich; Belgie / Belgique; Czech Republic; Denmark; Deutschland; España; Finland; France; Hungary; Ireland; Italia; Malta; Nederland; Norway; Portugal; Suisse / Schweiz / Svizzera; Sweden; United Kingdom

Asia Pacific: Australia; China; Hong Kong; India; 日本; Malaysia; New Zealand; Republic of Korea; Singapore; Taiwan; Thailand

The Americas: Argentina; Brazil; Canada / Canada en français; Chile; Mexico; Uruguay; United States of America

All other countries: All other countries; Israel; United Arab Emirates

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Refunds and cancellations

Can I cancel my order, and am I entitled to a refund?

For Further information, please check the Terms and Conditions that you agreed to when you placed your order.

How long will it take to receive a refund?

Please allow up to 20 days for your order to be refunded. The money will be credited to the credit or debit card that you originally used to pay for your order.

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Refunds and cancellations

Can I cancel my order, and am I entitled to a refund?

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