Refunds and cancellations

Where are you travelling from?

Europe: Österreich; Belgie / Belgique; Czech Republic; Denmark; Deutschland; España; Finland; France; Hungary; Ireland; Italia; Malta; Nederland; Norway; Portugal; Suisse / Schweiz / Svizzera; Sweden; United Kingdom

Asia Pacific: Australia; China; Hong Kong; India; 日本; Malaysia; New Zealand; Republic of Korea; Singapore; Taiwan; Thailand

The Americas: Argentina; Brazil; Canada / Canada en français; Chile; Mexico; Uruguay; United States of America

All other countries: All other countries; Israel; United Arab Emirates

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Refunds and cancellations

Can I cancel my order, and am I entitled to a refund?

For Further information, please check the Terms and Conditions that you agreed to when you placed your order.

How long will it take to receive a refund?

Please allow up to 2 weeks for your order to be refunded. The money will be credited to the credit or debit card that you originally used to pay for your order.

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Refunds and cancellations

Can I cancel my order, and am I entitled to a refund?

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