Technical issues

In what format should I register my password?

Your password can be whatever you like, although it must be at least 8 characters long. It is a good idea to make it something which is memorable, but not obvious to other people.

I can't sign into my account, what should I do?

If your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered on our website.

What should I do if I've forgotten my password?

If you cannot remember your password, please enter your email address in the Forgotten Password box on the sign-in page. We will send you an email containing a link which will enable you to reset your password.

Why shop with us?
✓ We offer you the best of Great Britain

We have over 350 top experiences across Great Britain, carefully chosen by our team. So, if you are planning your next trip, don’t hesitate to contact us.

✓ Book with Confidence

VisitBritain Shop is the official retailer of the British Tourist Authority, so you can relax in the knowledge you are booking with a reputable company.

✓ Expert travel advice

Our dedicated multi-lingual and knowledgeable team will ensure all your needs are taken care of. Oh, and they also have a passion for all things British!

✓ Flexible options

We offer various booking options with many attractions being valid for 12 months, offering you the flexibility to change your travel dates should your plans change.

Our customers:

Thank you for your excellent service!

Helena Gävle, Sweden

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