Help

Contact us

Need help with an existing order?

If you have a query relating to an existing order please get in touch with our customer service team by completing our contact form below:

In order for us to provide you with the most efficient service, we would ask you to kindly provide the following details

  • Your telephone number
  • Your order number (If applicable) or which product you would like to enquire about
  • Which country and time zone you are in (eg. GMT, CET, EDT,etc)
  • If a call back is requested please confirm your preferred time for a call (between 10:30am - 15:30pm UK time)

Our customer services team work Monday to Friday. We will reply to your email as soon as we can and we aim to reply within 2 working days.

Please note: We are keeping up to date with the fast moving government guidance to keep our colleagues, customers and our partners safe. 

Our VisitBritain/TfL Visitor Shop is based in central London and therefore the building is currently closed.

Unfortunately this does mean that our team do not have access to our phone lines at this time. 

Please be assured that our customer service team representatives are working from their homes to continue to support our global customers and partners. 

We understand that you may be concerned about your booking with us. Naturally, we are taking all requests to cancel very seriously under these unprecedented circumstances and we will always try to help and find an agreeable solution for our customers.

If you have a query regarding and existing or future booking please complete the below contact form and we will respond as swiftly as possible. 


We do appreciate your understanding and patience.


Planning your trip or looking for inspiration?

We would love to help you make the most of your stay in the UK so if you have questions about any of our products or would like to know what to do and see during your time in Britain, please do get in touch with our bookings team via the form below.

Useful information: We are an ecommerce operation meaning that we no longer produce physical brochures, nor do we have brick and mortar stores.This also means that we can only provide information regarding products available via our online shop.
If you do require general information about Britain, we recommend that you visit our award-winning website, 
www.visitbritain.com.

Privacy

The British Tourist Authority trading as VisitBritain will keep your details safe and secure and will never sell them to third parties. For full details of how we store and use your data see our privacy policy. If you change your mind, you can stop receiving emails from us by getting in touch or by selecting the Unsubscribe option contained in all our emails.


Why shop with us?
✓ We offer you the best of Great Britain

We have over 350 top experiences across Great Britain, carefully chosen by our team. So, if you are planning your next trip, don’t hesitate to contact us.

✓ Book with Confidence

VisitBritain Shop is the official retailer of the British Tourist Authority, so you can relax in the knowledge you are booking with a reputable company.

✓ Expert travel advice

Our dedicated multi-lingual and knowledgeable team will ensure all your needs are taken care of. Oh, and they also have a passion for all things British!

✓ Flexible options

We offer various booking options with many attractions being valid for 12 months, offering you the flexibility to change your travel dates should your plans change.

Our customers:
Susan-Deemer-USA

Thank you so much! I received all of the necessary documentation.
Your customer service is top-notch!

Susan Deemer USA

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