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If you purchase a Visitor Oyster Card from our website, you do not need to provide a passport photo.

Yes, once you have received your Oyster Card it is ready to use.

Please refer to our Visitor Oyster card product page for advice on how much credit to start with on your card.

To see the different prices for single journeys using an Oyster card, refer to the full pricing chart.

No, you can’t top up your Visitor Oyster Card online. However, you can top it up at any tube station and at almost 3,800 Oyster Ticket Stops across London.

Yes. You can top up your Oyster Card when you get to London at the ticket machines or kiosks at any tube station.

There are 3 ways to get a refund of your unused credit:

Refunds at Tube station ticket machines

• You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines.
• Touch your card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions (available in different languages). You’ll be shown the amount of the refund due, which will be paid back in cash dispensed from the ticket machine.
• Your Visitor Oyster Card will be cancelled. This means that you won’t be able to use it for a future travel. You can still use the card to take advantage of the special offers and discounts available with the card

Refunds at Visitor Centres

You can take your Visitor Oyster card to all London Visitor Centres except Gatwick, to get a refund on any remaining credit. This will be paid in cash or refunded to your debit/credit card.   Your Visitor Oyster Card will be returned to you, but cancelled. This means that you won’t be able to use it for future travel. You can still use the card to take advantage of the special offers and discounts available with the card.

Refunds by post

To get a refund by post, you can send your Visitor Oyster card with a letter explaining why you’re returning it to:

 TfL Customer Services
 14 Pier Walk
 4th Floor
 London SE10 0ES
 United Kingdom

If you provide a phone number or email address, Tfl will contact you to arrange a bank transfer, otherwise your credit will be refunded by cheque in GBP. Your card will not be returned to you.

No, the Oyster card will not have your name on it so you will be able to buy this product for other people. You can also pass it to a friend or family, who can use it on a future visit if any credit remains on the card.