There are 3 ways to get a refund of your unused credit:
Refunds at Tube station ticket machines
- You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines.
- Touch your card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions (available in different languages). You’ll be shown the amount of the refund due, which will be paid back in cash dispensed from the ticket machine.
- Your Visitor Oyster Card will be cancelled. This means that you won’t be able to use it for a future travel. You can still use the card to take advantage of the special offers and discounts available with the card
Refunds at Visitor Centres
You can take your Visitor Oyster card to all London Visitor Centres except Gatwick, to get a refund on any remaining credit. This will be paid in cash or refunded to your debit/credit card. Your Visitor Oyster Card will be returned to you, but cancelled. This means that you won’t be able to use it for future travel. You can still use the card to take advantage of the special offers and discounts available with the card.
Refunds by post
To get a refund by post, you can send your Visitor Oyster card with a letter explaining why you’re returning it to:
TfL Customer Services
14 Pier Walk
4th Floor
London SE10 0ES
United Kingdom
If you provide a phone number or email address, Tfl will contact you to arrange a bank transfer, otherwise your credit will be refunded by cheque in GBP. Your card will not be returned to you.