Upon booking your Pocket Mobile Wi-Fi on the VisitBritain Shop you will receive an immediate confirmation of payment from VisitBritain. You will then receive a separate email from Tep Wireless within 3-4 working days with collection point details. Print both and bring along with your ID (passport) in order to collect your Mobile Wi-Fi.
The 4G signal covers 98% of the UK territory. If you wish, you can check the coverage in the areas you plan to visit.
Please note: In the event that a replacement device is sent out to you and this is non-operational, please get in touch by sending an email to: enquiries@VisitBritainshop.com or telephone +00 44 (0)20 7578 1235 and we will investigate whether there is a signal or service issue in your area. If your device is determined to be faulty, a replacement unit can be shipped same day to a London address and next day to locations nationwide (weekdays only). Alternatively, replacement devices can be collected from the London Paddington Station Tep location from Monday to Sunday.
How does it work?
Order: Book your Pocket Mobile Wi-Fi on the VisitBritain Shop and receive a confirmation email. Airport pick-ups are only available if booked at least 3 working days before your rental start date.
Collect: Collect for free on arrival at London's Heathrow Airport or at London Paddington Station. You must bring your confirmation email with you along with your ID (passport) in order to collect your Mobile Wi-Fi.
Connect: No set-up required. Simply connect the Mobile Wi-Fi to a laptop, smartphone, tablet or any other Wi-Fi enabled device and use the Internet wherever you want.
Return: Upon the end of the Wi-Fi rental date, return your device to either of the collection points. You can also contact TEP directly to purchase a return label.
Each pocket Wi-Fi device comes with a set of instructions explaining step-by-step the connection process.
Do I really get unlimited internet? Yes, each pocket Wi-Fi router includes truly unlimited internet, which is never cut off, regardless how much you use.
Does my speed throttle at any point? If you use more than 500MB within a 24 hour period, your connection speed gets slowed to 512kbs. The connection speed then returns back to normal the following day.
What exactly will I receive?
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Mobile Wi-Fi – a Wireless modem (fully charged)
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UK charger
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USB lead to connect to PC
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Instruction cards
The pocket Wi-Fi rental period will commence from the day of collection.
Simply chose your device rental period from the options below and indicate your collection point.
Options available are:
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Heathrow airport: T2, T3, T4 or T5.
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London Paddington Station - Excess Baggage Company Desk (platform 12, 0500-2300). Follow signs to Left Luggage.
USA roaming charges amount to £11.50 per MB. Canada roaming charges amount to £9.00 per MB. Australia roaming charges amount to £8.86 per MB. European roaming charges amount to £3.88 per MB. With tep, you only pay £0.05 per MB.
Returns:
You must return the equipment before your departure. All rented devices should be returned to either of the listed collection points above. You will need to quote your order number to receive your return receipt.
If you would like to return your device by post, please contact TEP directly to purchase a return label.
If you would like to cancel your order, you must contact VisitBritain within 14 days of purchase. If you contact us over 14 days after the date of purchase, we will no longer be able to refund or cancel your order.