Will I receive a ticket in the post or by email?
Heathrow Express tickets will be emailed to you within 24 hours of purchase. You can either choose to print your ticket or download and show on your handheld mobile device.
Can I cancel my order? My plans have changed.
The Heathrow Express e-ticket is valid for 3 months from the date on the e-ticket, so you can use it at a later date or pass it on to somebody else who is travelling to the UK within the valid time period. Airport transfer tickets are non-refundable, as stated in our terms and conditions.
Do I need to redeem my e-ticket?
There is no need to redeem or exchange the e-ticket at a ticket desk. Just print off the e-ticket and the attachment and show it to the staff at the train station, or on board the train if requested to do so.
What happens if my train is delayed or cancelled?
Replacement services (such as a bus or a train via an alternative route) will be provided in the case of service disruption, delays and cancellations.
What’s the journey time from Heathrow to London?
The Heathrow Express takes just 15 minutes to travel between the airport and London Paddington station in Zone 1.
How often do the Heathrow Express trains depart?
Heathrow Express services depart every 15 minutes.
Where are the Heathrow Express departures?
For Heathrow Airport terminals 1, 2 and 3, follow the signs inside the terminal buildings for Heathrow Central train station.
For Heathrow Terminal 4, follow the signs inside the terminal building for the free shuttle bus service to Heathrow Central train station, where you can get on the Heathrow Express train. The shuttle service from Terminal 4 departs every 15 minutes and is a 4 minute journey.
For Heathrow terminal 5, follow the signs inside the building for Heathrow Terminal 5 train station.
At London Paddington, the Heathrow Express usually departs from platforms 6 and 7, but check the electronic boards inside the station for the latest information.
What are the earliest and latest trains on the Heathrow Express schedule?
Departing from London Paddington, the first train is at 5.10am Monday to Saturday and 6.25am on Sundays. The last train is at 11.25pm.
Departing from Heathrow Terminal 5, the first train is at 5.07am Monday to Saturday and 6.18am on Sundays. The last train is at 11.42pm.
Departing from Heathrow Central, the first train is at 5.12am Monday to Saturday and 5.08am on Sundays. The last train is at 11.48pm.
For Heathrow Terminal 4, the first shuttle to Heathrow Central train station is at 5.23am Monday to Saturday and 5.53am on Sundays.
How far in advance can I book my Heathrow Express airport transfer?
Heathrow Express airport transfers can be booked up to six months in advance.
I have not received my ticket yet – what should I do?
Heathrow Express tickets are sent by e-ticket to the email address you provide when purchasing. It will be emailed within 24 hours of purchase. Please check your spam or junk mail folder as your email filtering system may have miscategorised our email. Please contact us if you have not received your e-ticket after 3 working days.