Contact us

If you cannot find the information you need on our website, please enter your details in the boxes below and email to us by clicking on the Send button. 

We regret that we are unable to offer free brochures, maps or other literature to our customers or reply to general enquiries about Britain. If you are planning a trip and require general information about Britain and things to see and do, visit our award-winning website,

Our customer services team work Monday to Friday. We will reply to your email as soon as we can and certainly within 2 working days.

Planning your trip or looking for inspiration?

If you have questions about any of our products or would like to know what to do and see during your time in Britain, get in touch with one of our product experts via phone +44 (0)20 7578 1235*

*lines are open Mon-Fri, 10:30am - 15:30pm (GMT). Standard network rates apply

Need help with an existing order?

Get in touch with our customer service team by filling in the form below:

In order for us to provide you with the most efficient service, we would ask you to kindly let us know

your telephone number, which product you would like to enquire about, which time zone you are in   
(eg. GMT etc)

We will then call you back within 2 working days between the hours of 10 am – 16:00 pm (GMT)