August Bank Holiday
Our warehouse and office will be closed 29 - 31 August. Customer Service will reopen 1 September.


Delivery information

Which countries do you ship to?

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We deliver to the following countries:

Albania Andorra Argentina Australia  Austria
Bahrain* Belgium Brazil Bulgaria* British Virgin Islands*
Canada China Croatia Cyprus Czech Republic
Denmark Egypt Estonia Finland France
Germany Gibraltar Greece Greenland Hong Kong
Hungary Iceland India Ireland Israel
Italy Japan Republic of Korea Kuwait Latvia
Liechtenstein Lithuania Luxembourg Malaysia Malta
Mexico Monaco Netherlands New Zealand Norway
Pakistan Poland Portugal Qatar Romania*
Kyrgyzstan** San Marino* Saudi Arabia Singapore Slovak Republic
Slovenia South Africa* Spain Sweden Switzerland
Taiwan Thailand Turkey United Arab Emirates United Kingdom
US Virgin Islands* USA Vietnam* Korea People's Republic  

*Deliveries to Bahrain, Bulgaria, British & US Virgin Islands, Romania, San Marino, South Africa and Vietnam are via DHL Express only.
**Delivery prices to Kyrgyzstan are different - please check the prices below.

How long does shipping take?

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Most products that we sell are e-vouchers, so they are sent to you by email. You should receive your e-voucher within 48 hours of placing an order. 

Some products, including Travelcards, Oyster cards and BritRail Passes, are sent to you by post. Orders placed before 10am UK time Monday-Friday are usually dispatched the same day. Orders placed after 10am UK time or at the weekend will be dispatched the next working day. No orders will be dispatched on weekends or bank holidays. 

You can check the status of your order by logging onto the My Account area of the website.

Orders are shipped from the UK and delivery times depend on the delivery method you choose. We recommend with transport tickets that you select a trackable service.

DHL Express trackable delivery

  • UK - 1 to 3 working days
  • Europe - 2 to 4 working days (based on deliveries to major cities)
  • Rest of the world - 3 to 6 working days (based on deliveries to major cities)

To track your DHL order, visit the DHL tracking page.

Standard Delivery

  • UK - 2 to 4 working days
  • Europe – 4 to 8 working days
  • Rest of the world – 8 to 15 working days

If you’ve not received your order within 14 days for items delivered to the UK or 28 days for worldwide deliveries, please email us, quoting your order number.

How much does shipping cost?

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Delivery charges depend on the delivery method you choose.

DHL Express Trackable delivery charges

  • UK - £9.50 per order
  • Europe - £9.50 per order
  • Rest of the world - £12.50 per order
  • Kyrgyzstan - £19.95 per order

Standard delivery charges for other products

  • UK - £1.99 per order
  • Europe - £2.99 per order
  • Rest of the world Standard - £3.99 per order
  • Rest of the world Secure ** - £3.99 per order
  • Kyrgyzstan - £5.99 per order

**Rest of the World Secure Postal Countries (Includes free order tracking)

Argentina Australia Brazil Canada China Hong Kong
India Israel Japan Kuwait Korea Malaysia
Mexico New Zealand Qatar Saudi Arabia Singapore Thailand
United Arab Emirates USA              

Bulk London Map delivery charges:

  • UK - £7.00 per order plus £3.00 per unit ordered
  • Europe - £8.00 per order plus £2.00 per unit ordered
  • Rest of the world - £20.00 per order plus £10.00 per unit ordered

I have not received my order, what should I do?

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Electronic Vouchers
The majority of our tickets are electronic. When making a booking, you will receive an order confirmation email from VisitBritain. The order confirmation will contain your downloadable e-vouchers as attachments. Print these off and take them with you on your trip to Britain. Full instructions on how to redeem will be on the voucher.

Your email will have been sent to the email address that you used to register on our site. If you haven’t received your order confirmation, please check your spam filter to ensure the mail hasn’t been quarantined. If for some reason you have not received your email, please Contact Us quoting your name and order number. 

Other Products
If you have ordered a product that is mailed out to you (such as BritRail passes, a Visitor Oyster Card or a London Travelcard) and the estimated delivery date has now passed, please Contact Us quoting your name and order number and we will contact you as soon as possible.

Airport Transfers (Heathrow/Gatwick/Luton/Stansted Express e-tickets)
When placing your order with VisitBritain you will receive an order confirmation email. Your airport transfer e-ticket will be sent in a separate email. This will take a maximum of 24 hours from making the booking, excluding weekends. Your e-ticket will be sent to the email address that you used to register on our site. Please check your inbox and your junk/spam folder. If you cannot find your e-ticket, please Contact Us quoting your name and order number.

Can I have my items sent to my hotel or an address in the UK?

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Yes, but please be sure that when you place your order on our website, you fill in the correct billing address and then select the separate shipping address that you would like to have your paper tickets sent to.

If you wish to have your items sent to your hotel, please be sure to inform a member of staff at reception that you are expecting a delivery.

Why shop with us?

We're official

We are the official shop of the British Tourist Authority, VisitBritain
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Save money

Many top attractions are cheaper when you buy tickets in advance from us
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Get inspired

Check out our itineraries  and tips to help you plan an unforgettable trip
See our articles

Our customers:

Thank you so much... such wonderful customer business. Always excellent business with you!

Georgie Horst Texas, USA

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