Will I receive a ticket in the post or by email?
Stansted Express tickets are sent by email.
Can I cancel my order? My plans have changed.
No. As per our terms and conditions, airport transfers are non-refundable and non-cancellable once booked. The date of travel cannot be changed or cancelled once you have booked your ticket.
When do I have to take my return journey by?
Your return journey must be made within one month of the outbound travel date.
Do I need to redeem my Stansted Express e-ticket?
You will need to print your e-ticket at home and present it at the Stansted Express station or to the onboard staff for it to be scanned as a valid ticket for travel.
What happens if my Stansted train is delayed or cancelled?
Replacement services (such as a bus or a train via an alternative route) will be provided in the case of service disruption, delays and cancellations.
What’s the journey time from Stansted to London?
The Stansted Express takes just 47 minutes to travel between the airport and London Liverpool Street station in Zone 1.
How often do the Stansted Express trains depart?
Stansted Express train services depart every 15 minutes.
Where do Stansted Express trains depart?
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The train station at Stansted Airport is only a 2 minute walk from the main arrivals hall.
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At London Liverpool Street, check the electronic boards inside the station to see which platform you need for the next Stansted Express service.
What are the earliest and latest trains on the Stansted Express schedule?
London Liverpool Street to Stansted Airport
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First train from London Liverpool Street departs at 3.40am Monday, Friday and Saturday, 4.40am all other days.
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Last train that departs from London Liverpool Street at 11.25pm
Stansted Airport to London Liverpool station
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First train from Stansted Airport departs at 5.30am Monday, Friday, Saturday and Sunday, 6am other days.
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Last train departs from Stansted Airport 0.30am
How far in advance can I book my Stansted Express airport transfer?
You can book up to six months in advance. You will be emailed an e-ticket when you purchase a Stansted Express airport transfer. If you have booked a return trip, this ticket can be used for both outward and return journeys.
The outward journey must be made on the outbound travel date shown on the e-ticket, and the return journey must be made within one month of the outbound travel date.
I have not received my ticket yet – what should I do?
Stansted Express tickets are sent by e-ticket to the email address you provide when purchasing. It will be emailed within 24 hours. Please check your spam or junk mail folder as your email filtering system may have miscategorised our email. Please contact us if you have not received your e-ticket after 3 working days.
Amended Service
From Monday 23 March 2020 until Wednesday 30 December 2020 there is a reduced Stansted Express Service that will continue until further notice.