Will I receive a ticket in the post or by email?
Stansted Express tickets are sent by email.
Can I cancel my order? My plans have changed.
No. As per our terms & conditions, airport transfers are non-refundable and non-cancellable once booked. The date of travel cannot be changed or cancelled once you have booked your ticket.
When do I have to take my return journey by?
Your return journey must be made within one month of the outbound travel date.
Do I need to redeem my e-ticket?
You will receive an e-ticket when purchasing online, you will need to print your e-ticket at home and present it at the Stansted Express station or to the onboard staff for it to be scanned as a valid ticket for travel.
What happens if my train is delayed or cancelled?
Replacement services (such as a bus or a train via an alternative route) will be provided in the case of service disruption, delays and cancellations.
What’s the journey time from Stansted to London?
The Stansted Express takes just 47 minutes to travel between the airport and London Liverpool Street station in Zone 1.
How often do the Stansted Express trains depart?
Stansted Express services depart every 15 minutes.
Where do the Stansted Express trains depart?
At Stansted Airport, follow the signs from International Arrivals inside the terminal building for the train station which is 2 minutes walk away. At London Liverpool Street, check the electronic boards inside the station to see which platform you need for the next Stansted Express service.
What are the earliest and latest trains on the Stansted Express schedule?
London Liverpool Street to Stansted Airport
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7 days a week
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First train from London Liverpool Street at 3.40am on Monday, Friday & Saturday and 4.10am on Tuesday, Wednesday, Thursday, Sunday
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Last train: 11.25pm
Stansted Airport to London Liverpool Street
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7 days a week
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First train from Stansted Airport at 5.30am on Monday, Friday, Saturday and Sunday and 6am on Tuesday, Wednesday, Thursday
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Last train: 0.30am (Monday - Sunday)
How far in advance can I book my Stansted Express airport transfer?
You can book upto 6 months in advance. You will be emailed an e-ticket when you purchase a Stansted Express airport transfer. If you have booked a return trip, this ticket can be used for both outward and return journeys. The outward journey must be made on the outbound travel date shown on the e-ticket, and the return journey must be made within one month of the outbound travel date.
I have not received my ticket yet – what should I do?
Stansted Express tickets are sent by e-ticket to the email address you provide when purchasing. It will be emailed within 24 hours. Please check your spam or junk mail folder as your email filtering system may have miscategorised our email. Please contact us if you have not received your e-ticket after 3 working days.